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Stop guessing. One data ecosystem that tells you what your numbers actually mean.

110 Analytics combines your fragmented data into one source you own, and builds the dashboards and reporting on top.

See how it works
01Fragmented
In your words

If you have said any of these, we should talk

“I need all my data combined together and not fragmented.”

“I don't have data dashboards, or automated reports.”

“I need help to make my company actually use data.”

“Reporting takes time.”

“I have a lot of data and don't know how to combine it to use it.”

These are the words our clients used before they were clients. If one of them sounds like your last management meeting, the rest of this page is about what to do next.

The mechanism

How your data becomes a decision

Where you are now

Every team works in its own tool. Nothing connects. Reporting is rebuilt by hand each month and it is out of date by the time anyone reads it.

The foundation

An ontology, and a data warehouse all your company data flows into automatically. The part almost nobody sells you.

The layer you see

Dashboards, automated reports and an AI layer, with tiered access. Leadership gets the whole business. Each team gets its own numbers.

The point

Decisions made on evidence instead of instinct. The only reason any of this is worth paying for.

Before and after

One version of the truth

Before

Reporting spread across departments, hand-built in spreadsheets every month, every team holding its own version of the numbers.

After

One live dashboard. One version of the truth. Leadership looking at it daily.

Illustrative
Drag to compare
Automation

It is 2026. Nobody should be typing numbers into a report.

The highest return in this whole system comes from the least glamorous part: removing every manual step between your systems and your leadership team. Efficiency is not a feature of the ecosystem. It is the reason it exists.

The monthly pack, by handEvery month

Five steps, one person, every month

Someone exports from each system, pastes the files together, reconciles the totals that disagree, rebuilds the charts and emails the pack. By the time it is read, the numbers have moved on.

CRM FINANCE OPS ADS EXPORT, ONE BY ONE SOMEONEHOURS PACK_v3_FINAL(2)RECONCILED BY HAND LEADERSHIPDAYS LATER AND AGAIN NEXT MONTH
Every monthFive manual steps · out of date on arrival
The same pack, by the warehouseEvery night

Loaded overnight, agreed once, delivered on its own

Every system loads on a schedule. The definitions were agreed once, so nothing needs reconciling. The dashboard is already current when leadership opens it and the report lands in inboxes by itself.

CRM FINANCE OPS ADS LOADED ON A SCHEDULE YOUR WAREHOUSEONE DEFINITION OF EVERY NUMBER 02:00 · NIGHTLY LEADERSHIPDASHBOARD · 08:40 EVERY TEAMREPORT IN THE INBOX · 07:55
Every nightNo hands · current when leadership opens it

The people who used to build the pack get their time back for the analysis you actually hired them for. Work out what the hours are costing you

How we work

Audit. Unify. Visualise. Scale.

01

Data Audit

A call to find the gap, then a proper audit of where your data lives, where the reporting hours go, and which numbers are hiding revenue.

02

Unify

Your fragmented departments combined into one source you can trust. Everything else sits on this.

03

Visualise

Dashboards and automated reports. Live reporting instead of manual spreadsheets.

04

Scale

Maintain, improve, embed the habit, and keep finding the next pocket of margin nobody was looking at.

Implementation runs three to four weeks to a live dashboard. After that it is an ongoing fractional team.

The ecosystem

One project ecosystem. Dashboards, reports and AI, all running off the same warehouse

We build the whole system, not a warehouse on its own. The dashboards, the automated reports and the AI layer that answers questions in plain language all read from one source you own, each with tiered access.

Live

Dashboards

Executive view for leadership, team views for each department. Same numbers, different depth.

Scheduled

Automated reports

The monthly pack builds itself and lands in inboxes. Nobody rebuilds a spreadsheet.

Plain language

AI layer

Ask a question the way you would ask a person. The answer comes from your warehouse, not the internet.

Illustrative. These three panels are drawn to show the shape of each layer. Your dashboards are built to your own metrics and your own definitions.
Track record

Who this has been done for

Where the standard was set

Our people have run analytics for tier-one companies, S&P 500 firms and high-growth technology businesses, in environments where real money moves on real-time numbers and a slow or wrong report costs immediately. 110 Analytics brings that standard to any business that needs it and does not want to build the department.

The standard does not change with the size of the company. A startup with no data team yet, a growing business with data in ten systems and no single version of the truth, an established group with a reporting pack somebody rebuilds by hand: the same four layers, sized to the problem. We can cater to any company size.

  • Tier-one companies
  • S&P 500 firms
  • High-growth technology
  • Startups
  • Any company size
Objections

Straight answers to the four things everyone asks

“It's too expensive.”

A fractional senior team costs a fraction of hiring the function in-house, and you get people who have already done this at the top level. You are not paying for a full-time hire that you then have to manage.

“Aren't you IT? Will you build me software?”

No, we are not IT, and we do not replace the systems you already run. What we can build is the ecosystem software that sits on top of them: the warehouse, the dashboards, the automated reports and the AI layer. If you want to see what that looks like finished, open the demo ecosystem.

“Do you take control of my data?”

You own your data start to finish. The warehouse is built in your environment, under your account. No lock-in, no ownership grab. If we parted company tomorrow, it would keep running.

“We already have someone doing reports.”

Then they are spending days a month on work a warehouse does on a schedule. We give them the foundation, and their time back for the analysis you actually hired them for.

Glen Sultana
Glen Sultana Founder · 110 Analytics

Thirty minutes. Free. No pitch deck.

You are booking a call with Glen, not a salesperson. You will leave it with three things.

01Where your data is fragmented, and what it is costing you in decisions and reporting hours.
02The one report or view that would change how the business runs, and whether the data for it already exists.
03A straight answer on whether 110 Analytics is the right fit.
What we do

The full spectrum, not just the pretty part

110 Analytics is a fractional senior data team. We combine data scattered across your tools into one warehouse you own, build the dashboards and automated reporting on top, then stay on until your leadership team is actually making decisions on it, without you hiring and managing an in-house function.

The full spectrumLive
Three things we sell

Sold separately, strongest together

Each one is weaker on its own: analytics without strategy measures the wrong things beautifully, and strategy without analytics is an opinion.

ONE REPORTING

Data & Analytics

The ontology, the warehouse, the pipelines, the dashboards and the automated reporting. This is the engine, and most of the work sits here.

  • One warehouse, in your environment
  • Tiered dashboards
  • Reports that send themselves
EVERYTHING MEASURABLE FILTER MOVES REVENUE MOVES MARGIN STOP MEASURING

Strategy

Advice on which numbers belong on the screen in the first place, and on the decisions they are meant to change. A dashboard full of the wrong metrics is worse than no dashboard, because it looks like progress.

  • Which metrics actually matter
  • What decision each one drives
  • What to stop measuring
ONE FIGURE BOARD MARKET CAMPAIGN

Marketing & Communications

Communications and stakeholder work built on the same numbers, so what you tell the market and what your reporting says are the same story.

  • Positioning off real figures
  • Stakeholder and board material
  • One version of the story

An ontology, a warehouse, and the reporting that sits on them

The ontologyEvery entity in your business, from customer and revenue to product, spend and employee, named once and related to the others consistently. It sounds academic and it is the reason your reporting stops breaking. Without it, two departments define “active customer” differently and every number becomes arguable.
The warehouseOne place all your company data flows into, on a schedule, automatically. It is built in your environment, under your account. If we parted company tomorrow it would keep running and it would still be yours.
The reporting layerDashboards with tiered access: the whole-business view for leadership, their own numbers for each team. Plus automated reports that replace the ones somebody currently rebuilds by hand.
The consultancyThe part where we tell you which metrics are quietly costing you attention, and what to look at instead.

We are not an IT company. We build the ecosystem, not your systems

We work with what you already own. This is the most common misunderstanding in a first call, so it is worth saying plainly: we are not here to replace your systems, we are here to make the data inside them usable. What we do build is the ecosystem software that sits on top of them: the warehouse, the dashboards, the automated reports and the AI layer. The demo ecosystem is what that looks like finished.

Sized to the problem, decided after we have seen it

Most work is delivered directly by our own team. Larger and more complex projects draw on the strong partnerships we have aligned, so there is no size of problem we have to turn away. Which one you need is a conversation, not a price list, and it is one of the things the first call settles.

Our own teamA fractional senior data function, delivered directly. This is most of what we do, and most of what an established business needs.
Standard
engagement
Our partner networkWhen the scope outgrows a fractional team, larger and more complex engagements draw on the partnerships we have aligned, so you still deal with one team whoever is doing the work.
Scale
and complexity
Enterprise and national scaleSovereign AI, data fabric and national-scale requirements are delivered through the same partnerships. Bigger problem, same front door.
Enterprise
and sovereign
Glen SultanaFounder · 110 Analytics

Thirty minutes. Free. No pitch deck.

You are booking a call with Glen, not a salesperson. It is the call that settles which parts of the spectrum you actually need.

Thirty minutesFreeNo pitch deck
01Where your data is fragmented, and what it is costing you in decisions and reporting hours.
02The one report or view that would change how the business runs, and whether the data for it already exists.
03A straight answer on whether 110 Analytics is the right fit.
The Ecosystem

One ecosystem. Built on data you own.

Most companies buy analytics in pieces: a reporting tool here, a connector there, a consultant for three months. The pieces never quite meet. What we build is one connected system, and every layer of it belongs to you.

Your ecosystemHow it fits together
Every system you run, loosely wired to a few others and to nothing else, funnelling into one warehouse in your own environment.
LAYER 01

Your ontology

Before any data moves, we agree what things mean. What counts as an active customer. When revenue is recognised. Which sites belong to which region. This is the layer nobody sells and everybody needs, because a definition that lives in one analyst’s head is a reporting outage waiting to happen.

Once it is written down and modelled, every number downstream inherits it. That is why your dashboards stop disagreeing with each other.

“Active customer” · before and after
Sales: bought in 12 months Finance: invoiced this quarter Support: has an open account
One definition · agreed once
LAYER 02

Your data warehouse

One place your company data flows into, from every system you already run, on a schedule, without anyone exporting anything. Your CRM, your finance system, your operational tools, your advertising platforms, your spreadsheets. Connected, not replaced.

It is built in your environment, under your account, with your credentials. You own it outright. There is no version of this where leaving us costs you your data.

Every system, on a schedule
CRMFinanceOperationsAd platformsSpreadsheets
Warehouseyour account
LAYER 03

Your dashboards

The visible layer, with tiered access so people see what they need and not what they do not. Your leadership team gets the whole business on one screen with forecasting. Each department gets its own numbers at the depth it works at. Automated reports go out on their own and replace the ones somebody used to build by hand.

Tiered access
Leadership Finance Operations Marketing
Each team sees its own numbers, nobody sees everything by accident
LAYER 04

The AI layer

Type a question in plain language and get an answer from the warehouse. Not a chatbot bolted onto a website, and not a general-purpose assistant guessing at your business. It answers from your ontology and your data, which is the only reason the answer can be trusted.

The practical effect is that the person who needs a number stops queuing for the person who knows how to get it.

Ask the warehouse
Which sites are behind on margin this month?
Three of eleven answered from your ontology, not a guess
Same definitions as every dashboard · no new source of truth

What it means on a Monday morning

One screen, the business as it was an hour ago rather than at the end of last month, and when somebody asks why a number moved, the answer takes minutes instead of a week.

08:40MondayEverything already loaded
Systems loaded11 / 11overnight, on schedule
Data as of07:55an hour ago, not month end
Definitions1 per metricagreed once, inherited everywhere
Time to an answerMinutesone place to look
Loads this week · every system, every night
TueWedThuFriSatSunMon
Already doneEvery system loaded overnight. Nobody exported anything.
On one screenThe business as it was an hour ago, with forecasting, not as it was at month end.
Not happeningThe finance lead is not rebuilding the pack. Operations is not waiting on a file.
When asked“Why did that move?” takes minutes, because there is one place to look and one definition to check.
Illustrative screenSame definitions as every dashboard · no new source of truth
Glen SultanaFounder · 110 Analytics

See it built on your own numbers.

Thirty minutes with Glen. You will leave knowing which single view would change the most about how you run, and whether the data for it already exists.

Thirty minutesFreeNo pitch deck
01Where your data is fragmented, and what it is costing you in decisions and reporting hours.
02The one report or view that would change how the business runs, and whether the data for it already exists.
03A straight answer on whether 110 Analytics is the right fit.
Automation

It is 2026. Nobody should be typing numbers into a report.

If people in your business still export, paste and rebuild reports by hand, the highest return available to you is not a new dashboard and not more data. It is removing that work. Every manual step between your systems and your leadership team is time paid for twice: once to do it, and again when the decision waits for it.

What manual reporting costs youYour numbers, not ours
50hours a month
6days of work a month
600hours a year
0.3of a full-time role

Arithmetic only: people × minutes × 20 working days. Nothing is assumed about your business. Glen’s own example is five people at thirty minutes a day, which is fifty hours a month returned to the business.

What gets automated

Four jobs that should never be somebody’s morning

These are the steps we take out of human hands in every ecosystem we build. None of them needs judgement. All of them are where the errors come from.

01LoadingEvery system you run loads into the warehouse on a schedule, overnight, on its own. Nobody exports a CSV. Nobody pastes anything. When leadership opens the dashboard at eight, the numbers are already current to yesterday.
02ReconcilingThe definitions are agreed once, when the warehouse is built: what counts as revenue, what a lead is, when a project is late. After that there is nothing to reconcile, because there is only one version of every number.
03DeliveringThe report lands in the right inboxes on the right morning without anyone sending it. The board pack prints itself from the live figures. The person who used to build it reads it instead.
04WatchingFlags are raised by rules, not by someone noticing: a project sitting too long in a stage, a KPI marked behind, an action with no update for sixty days. The system chases the lead; the human decides what to do about it.
Before and after

The same pack, two ways

On the left, the way most businesses still produce their monthly numbers. On the right, the way the warehouse produces them. The output is the same document. The difference is who made it, how long it took, and how old the numbers were when they were read.

The monthly pack, by handEvery month

Five steps, one person, every month

Someone exports from each system, pastes the files together, reconciles the totals that disagree, rebuilds the charts and emails the pack. By the time it is read, the numbers have moved on.

CRM FINANCE OPS ADS EXPORT, ONE BY ONE SOMEONEHOURS PACK_v3_FINAL(2)RECONCILED BY HAND LEADERSHIPDAYS LATER AND AGAIN NEXT MONTH
Every monthFive manual steps · out of date on arrival
The same pack, by the warehouseEvery night

Loaded overnight, agreed once, delivered on its own

Every system loads on a schedule. The definitions were agreed once, so nothing needs reconciling. The dashboard is already current when leadership opens it and the report lands in inboxes by itself.

CRM FINANCE OPS ADS LOADED ON A SCHEDULE YOUR WAREHOUSEONE DEFINITION OF EVERY NUMBER 02:00 · NIGHTLY LEADERSHIPDASHBOARD · 08:40 EVERY TEAMREPORT IN THE INBOX · 07:55
Every nightNo hands · current when leadership opens it

The people who used to build the pack get their time back for the analysis you actually hired them for.

Where the AI layer fits

Once the loading, reconciling and delivering are automatic, the warehouse can answer questions in plain language, because there is one agreed definition behind every number it returns. Both demonstrations carry this: Ask the portfolio on the projects system, and an assistant on the strategy monitor that can be asked anything and can be instructed to make changes, with one rule that does not bend: you confirm before anything happens.

The AI layer is the last thing we switch on, not the first. It is only as good as the warehouse it reads from, and a warehouse that still depends on somebody’s spreadsheet has nothing reliable to give it.

What we do not automate

Decisions. The system tells you a project has sat 420 days in a stage and which lead to chase. It does not decide whether to chase them. Anything that needs judgement stays with the people paid to exercise it; anything that does not, stops costing them their mornings.

Glen SultanaFounder · 110 Analytics

How many hours is your business paying for twice?

Thirty minutes with Glen, and a straight answer on whether 110 Analytics is the right fit.

Thirty minutesFreeNo pitch deck
01Where your data is fragmented, and what it is costing you in decisions and reporting hours.
02The one report or view that would change how the business runs, and whether the data for it already exists.
03A straight answer on whether 110 Analytics is the right fit.
Our work

Work we can show you

Most of what we build sits inside businesses that would rather not be named, and we do not name them without written permission. So we built six systems in public instead: live, running daily, open to anyone. You can judge the work by opening it rather than by reading about it.

Social Media ArenaMalta Media Battle · scored daily
Engagement per day · the arena’s own figuresOpen the full arena →

The battle over time, drawn here from the arena’s daily figures. Three platforms, three different leaders.

Live demonstrations

Six systems you can open right now

We could not show you a client dashboard, so we built our own in public instead. Six working systems, live on the internet, each one running the same four layers we build inside a business. Every figure on them is measured, and where the data is synthetic the system says so on its own front page.

They are the honest version of a case study: you do not have to take our word for what we build, because you can open it.

malta-media-battle.netlify.app
Public data · daily
Front: FacebookFront: InstagramFront: TikTok
Lovin
Times
Daily
FreeHour
Engagement per post · the leader changes with the platform

Malta Media Battle

malta-media-battle.netlify.app

Malta’s four biggest news portals, scored head to head on public engagement per post across Facebook, Instagram and TikTok. Twelve feeds, read and re-scored every day.

12feeds read daily 3platforms scored daily 12.1Kcomments scored to 7 Sep
What it proves Over the full window, three platforms produce three different leaders from the same four brands, which is exactly what a monthly summary hides. The AI layer scores comments in Maltese and code-switched English, where 33% of the conversation actually lives and where keyword tools read nothing at all.
Open the arena
demo-110analytics.netlify.app
Synthetic data
HospitalityHealthcareiGamingRetail
RevPAR€148 Occupancy82% GOP margin31% ADR€181
rebuilt per industry · synthetic

The Ecosystem, demonstrated

demo-110analytics.netlify.app

The four layers assembled into a full operating picture, then rebuilt four times over: a hotel group, a clinic network, a licensed operator and a multi-site retailer, each with its own metrics, economics and problems.

4industry models 48sources indexed 100%synthetic, by design
What it proves What the ecosystem looks like finished, in your industry’s own language, before you spend anything. Every company, figure and event in it is invented on purpose, and the demo says so on its own front page. The point is the structure, not the numbers.
Open the demo
maltaelections.io
Public records
2022 general election · national share
13 districts85.6% turnout
25 general elections since 1921

Malta Elections

maltaelections.io

A century of Maltese electoral records, national and district level, modelled into one explorable dataset, with an STV walkthrough and a survey tracker that scores the pollsters against what actually happened.

101years covered 5,000+data points 3pollsters scored
What it proves A hundred years of records held in incompatible formats become one model that answers questions nobody could ask before. And the survey tracker is the discipline we apply everywhere: publish the prediction, then publish how close it was.
Open the dashboard
football.socialmediaarena.io
Public data · daily
Engagement per post
Hamrun · 387 / post
Posts per day →

Malta Football Arena

football.socialmediaarena.io

The same engine pointed at the Maltese Premier League. Eight clubs, scored on public engagement across Facebook and Instagram, with an efficiency matrix that separates who posts most from who earns most.

8clubs tracked 387top club, per post 181league average
What it proves The club at the top of the league on engagement posts the least of anyone. Volume and performance are different questions, and one chart answers both. It is the same distinction that separates a marketing spend report from a marketing performance report.
Open the arena
110-projects-ecosystem.netlify.app
Invented data
The money story · €94.1M approved
€41.7M open
G114G213G313G411G510G61·1
Six gates · 63 decisions · 1 returned55.7% deployed

Projects Ecosystem

110-projects-ecosystem.netlify.app

A grant portfolio run as one system: 16 projects moving through four phases and six decision gates, every euro approved, paid and still open, with an audit trail at field level and a board pack printed on demand.

16projects, 8 sectors €94.1Mapproved envelope 6decision gates
What it proves Every figure on the overview is computed from the register underneath, never typed in at the top. Change a payment and the deployment gauge, the sector map and the risk board all move with it. The organisation and the money are invented, and the demo says so on every page.
Open the portfolio
110-strategy-ecosystem.netlify.app
Invented data
Plan 2030 · 18 actions · 69 indicators
6on track 5at risk 6behind 1not started
23 open flags · rule-based51% vs 60% expected

Strategy Ecosystem

110-strategy-ecosystem.netlify.app

A five-year strategic plan monitored as a live system: 18 actions and 69 indicators across five areas, each with a lead, a timeline and a status that rolls up from the indicators underneath rather than from anyone’s opinion.

18actions tracked 69indicators underneath 5strategic areas
What it proves Progress rolls up on its own: indicator updates set indicator progress, actions average their indicators, areas average their actions. Flags are raised by rules, not by someone noticing. The briefing at the top is the kind a client build writes every night; here the words are fixed so nothing is invented on the fly.
Open the monitor

Sectors we work in

Real estate, hospitality, healthcare, iGaming, crypto and insurance are where most of our current work sits. Businesses with a lot of operational data, real money moving daily, and reporting that has not kept up. Data is data: the systems differ from one industry to the next, the problem underneath them does not, so if your business runs on numbers, we are a fit.

Real estateHospitalityHealthcareiGamingCryptoInsuranceRetail and e-commerceLogistics and shippingManufacturingFinancial servicesProfessional services

What we will not show you

We do not publish client names without permission, we do not put invented figures on a slide, and anything on this site that is illustrative rather than real says so on the page. In a market where everyone claims a multiple, the company that refuses to is the one worth checking out.

Glen SultanaFounder · 110 Analytics

Want to see this on your data?

Thirty minutes with Glen, and a straight answer on whether 110 Analytics is the right fit.

Thirty minutesFreeNo pitch deck
01Where your data is fragmented, and what it is costing you in decisions and reporting hours.
02The one report or view that would change how the business runs, and whether the data for it already exists.
03A straight answer on whether 110 Analytics is the right fit.
About

Analytics at the highest level, for any company size

Our people have run analytics for tier-one companies, S&P 500 firms and high-growth technology businesses, in environments where real money moves on real-time numbers. 110 Analytics exists to bring that standard to established businesses that need it and cannot justify building the department.

Where the standard comes fromMalta
Tier-one companiesReal money moving on real-time numbers
S&P 500 firmsReporting at a scale that cannot be wrong
High-growth technologyGrowth fast enough to break the reporting
same standard, applied down
Any company sizeA fractional senior team, not a department you have to build

The founder

Glen Sultana
Glen SultanaFounder · 110 Analytics

Glen Sultana founded 110 Analytics after a career built where the numbers move daily. He comes from marketing, and he has always worked in data and analytics, so the two have never been separate jobs to him: the point of a number is the commercial decision it changes. He is openly obsessed with beautiful, actionable dashboards, the kind leadership opens every morning without being asked, and with what happens when a business starts using its data for growth and increased revenue rather than for reporting on last month. That combination of a marketer’s eye and an analyst’s rigour is the strength he brings to every engagement, and the reason a 110 dashboard is built to make money, not just to look right. He is the person on the first call, and the systems on our work page are his own, built in public so nobody has to take the claim on trust.

Marketing
A marketer who always worked in dataThe commercial question came first, the analysis answered it. That order has never changed.
iGaming
A career built where the numbers move dailyYears inside a sector that is regulated, fast, and unforgiving of bad reporting. It is where he learned what good analytics actually looks like under pressure, rather than in a case study.
The pattern
The same problem, everywhere he lookedGood businesses with data in ten systems, no single version of the truth, and nobody whose actual job was to fix it. The software was never the problem; the missing piece was one agreed definition of every number.
Now
Founded 110 AnalyticsA fractional senior data team: the ontology, the warehouse, the dashboards and the strategy on top, built in the client’s own environment and owned by them outright.
“110 works at the intersection of strategy, data, and marketing. We turn complex, fragmented information into clear insight, direction, and action. Everything we do is built around measurement, accountability, and real outcomes.”
Glen SultanaFounder · 110 Analytics

One thing worth saying plainly

Your data stays yours.Start to finish, no lock-in. We make it usable; we do not take custody of it.

Where we work

Based in Malta and working internationally. Distance is not the constraint. The work happens in your systems, wherever they are, and we have delivered for organisations well beyond these islands. Larger and more complex engagements draw on the strong partnerships we have aligned, so neither the size of the problem nor the map is a reason to say no.

Wherever the work is, what we build is a data fabric: one connected layer that reaches into every system you run, wherever it sits, and presents the data as if it lived in one place. Your CRM, your finance system, your operational tools, your spreadsheets and any external source you rely on are stitched together under one set of definitions. The systems stay where they are. The fabric is what makes them behave like one.

Glen SultanaFounder · 110 Analytics

Talk to Glen, not a salesperson.

Thirty minutes, free, and no pitch deck. You will leave it knowing what your fragmented data is costing you today.

Thirty minutesFreeNo pitch deck
01Where your data is fragmented, and what it is costing you in decisions and reporting hours.
02The one report or view that would change how the business runs, and whether the data for it already exists.
03A straight answer on whether 110 Analytics is the right fit.
Blog

Notes on data, decisions and the gap between them

Short, practical pieces on what goes wrong with company data and what fixes it. Written for the people who run businesses in Malta, not for data teams.

← All articles
Straight talk

Why two departments never agree on the number

Sales reports one figure for the quarter. Finance reports another. The meeting spends twenty minutes on which one is right, and the answer is that both are. Here is why that keeps happening, and the one thing that stops it.

Glen SultanaSeptember 20266 min read

The number is not the problem. The word is.

Take the word revenue. To a sales director it usually means what was signed this month, because that is what the team is measured on. To finance it means what was invoiced, or what was recognised under the accounting rules, or what was collected, depending on who is asking and why. To the marketing manager it is the value of the deals that came from a campaign, attributed on whatever rule the campaign tool applies.

Every one of those people can pull a report that supports their figure. None of them is wrong. They are answering different questions with the same word, and the systems they use were each set up by a different supplier who defined the word their own way.

The same thing happens to customer (a person, a company, a billing account, or an email address?), to lead (a form fill, a phone call, a qualified conversation?), to margin (before or after the cost of the sales team, the licence fees, the returns?) and to active (logged in this month, paid this month, or simply not cancelled?). Ask three managers to define any of these and you will get three careful, reasonable answers that do not match.

Why the software never fixes it

Most companies respond to the mismatch by buying something: a new reporting tool, a connector between two systems, a bigger licence. It does not help, because the disagreement was never in the software. Every system is faithfully reporting the definition it was given. Connecting two of them just puts two definitions side by side on one screen, where they disagree faster.

Nor does the spreadsheet fix it, although the spreadsheet is where most businesses end up. Somebody in finance exports from each system, adjusts the figures until they reconcile, and produces a pack that everyone accepts because nobody else knows how it was built. When that person is on leave, the number moves. When they leave the company, it disappears.

What actually stops it

Someone has to write the definition down once, in a place every report reads from. Not in a policy document, which nobody opens, but in the layer that sits between the source systems and the dashboards, so that when the board pack says revenue and the sales dashboard says revenue, they are both computing the same thing from the same rows.

In our work that layer is the first thing we build, before any dashboard, and we call it the ontology: a plain list of the business's own terms, each with one agreed definition, each mapped to where the data for it actually lives. It is a conversation as much as a technical job. The sales director and the finance director sit in the same room, argue about what revenue means for an afternoon, and leave with an answer that is written into the system rather than into someone's head.

Once that exists, the argument in the Monday meeting goes away, not because anyone lost it but because there is nothing left to argue about. The interesting conversation, what to do about the number, finally gets the twenty minutes.

Three questions to ask this week

Pick the figure your leadership team looks at most often. Then ask the people who produce it these three questions. First: which system does this come from, and does anything get adjusted by hand on the way? Second: if I asked a different department for the same figure, would I get the same answer? Third: if the person who builds this report were away for a month, who else could produce it?

If any of the three makes the room go quiet, the gap is not in your software. It is in the definitions, and it is fixable in weeks rather than years.

The ecosystem we build starts with exactly this conversation. How the four layers fit together →

Glen SultanaFounder · 110 Analytics

Want to talk this through on your own numbers?

Thirty minutes with Glen, and a straight answer on whether 110 Analytics is the right fit.

Thirty minutesFreeNo pitch deck
01Where your data is fragmented, and what it is costing you in decisions and reporting hours.
02The one report or view that would change how the business runs, and whether the data for it already exists.
03A straight answer on whether 110 Analytics is the right fit.
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How it works

What a data warehouse actually is, and what it is not

The phrase gets used to sell everything from a spreadsheet to a nine-figure IT programme. For a business turning over a few million euros, here is what it means in practice, what it does not mean, and why it is the one part of the system you should insist on owning.

110 AnalyticsSeptember 20267 min read

What it is

A data warehouse is a single place where copies of your business data are collected, cleaned, and stored in a shape that is built for asking questions rather than for running operations. Your accounting system is built to raise invoices. Your CRM is built to manage a pipeline. Your booking or point-of-sale system is built to take orders. None of them is built to answer “which customers who bought in the spring have not been invoiced since, and what did we spend to acquire them?” A warehouse is.

It works by loading data from every system you run on a schedule, usually overnight, keeping the history that the source systems overwrite, and applying one agreed definition to every term so that the same word means the same thing everywhere. The dashboards, the board pack and any question you put to it in plain language all read from that one place.

What it is not

It is not a database. A database is the general-purpose technology underneath; your accounting system already has one. A warehouse is a particular way of organising data for analysis, and it usually lives on a database built for that job.

It is not a dashboard tool. The visualisation software you may already have bought sits on top. Pointed straight at your operational systems, it will show you five versions of every number. Pointed at a warehouse, it shows you one.

It is not your ERP with more storage. An ERP runs the business day to day and is optimised for that. Asking it hard analytical questions slows it down and gives you only its own view of the world, not the CRM's or the marketing platform's.

It is not a data lake, or a fabric, or whatever this year's term is. Those are variations on where and how the raw data is kept. The idea a managing director needs to hold onto is the same: one copy of everything, one definition of every term, built for questions.

It is not a project you finish. Systems change, the business adds a product line, a definition needs revisiting. A warehouse that nobody maintains starts to drift within a year. Budget for it as a running part of the business, not a one-off build.

Why a business of your size needs one at all

Ten years ago the honest answer was that you probably did not. The tools were priced for corporations and needed a team to run them. That has changed. The storage and computing behind a warehouse are now rented by the hour from the major cloud providers, and the loading tools that used to need custom code are largely off the shelf. A company with five or six operational systems and a few million in turnover can have one running in weeks, at a cost that sits comfortably inside a marketing budget line.

The reason to do it is not the technology. It is that the alternative, one person in finance rebuilding the monthly pack from exports, has a cost you are already paying without seeing it on any invoice.

The one thing to insist on

Whoever builds your warehouse, make sure it is in your name. Your cloud account, your credentials, your data. A supplier can build it, run it and be paid to maintain it, but if the engagement ends you should be left with a working system and every byte of your history, not a login that stops working. This is the difference between buying an asset and renting a report, and it is the question to ask before any other.

We build the warehouse in your name, and it is the second of the four layers. See what sits above and below it →

Glen SultanaFounder · 110 Analytics

Want to talk this through on your own numbers?

Thirty minutes with Glen, and a straight answer on whether 110 Analytics is the right fit.

Thirty minutesFreeNo pitch deck
01Where your data is fragmented, and what it is costing you in decisions and reporting hours.
02The one report or view that would change how the business runs, and whether the data for it already exists.
03A straight answer on whether 110 Analytics is the right fit.
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Automation

The monthly pack is costing you more than you think

Somewhere in your business, once a month, a capable person spends days assembling a report from exports. The hours are the part you can see. The rest of the bill arrives in other forms.

Glen SultanaSeptember 20266 min read

Five steps, every month

The pack is built the same way in most companies we meet. Someone exports from each system: the accounts, the CRM, the operations platform, the advertising accounts. They paste the files together. They reconcile the totals that disagree, which they always do, by adjusting until they match. They rebuild the charts. Then they email it, usually a week or more after the month closed.

It is skilled work, done by someone you hired for something else, and it is repeated in full every month because nothing in it is saved except the final file.

The cost you can count

Start with the hours, because they are the easy part. If five people each spend thirty minutes a working day touching a report by hand, that is fifty hours a month, or six working days, or six hundred hours a year. That is not an estimate of your business; it is arithmetic, and you can put your own numbers into it on our Automation page. Most managers who do are surprised, because the time is spread across so many people that nobody sees the total.

The costs you cannot

Errors. A pack built by hand carries the mistakes of the hand that built it. A pasted column that is one row out, a filter left on from last month, a formula that stopped at row 400 when the export grew to 450. These do not announce themselves. They get discovered when a decision made on the wrong figure goes wrong, or they are never discovered at all.

Arguments. When the pack disagrees with a department's own report, the meeting spends its time on which figure is right. That conversation happens because the definitions were never agreed once and written into a system, so every month they are re-agreed by hand.

Lateness. The pack describes a month that ended ten days ago. Anything it reveals, a margin slipping, a channel that stopped converting, a client who quietly stopped ordering, has been happening for six weeks by the time anyone acts. The cost of that delay does not appear anywhere, and it is usually the largest of the four.

Dependence. One person knows how it is built. When they are on leave the pack is late; when they resign, it stops. The business has a single point of failure in the one document its leadership uses to steer.

What the alternative looks like

Every system loads into one warehouse overnight, on its own. The definitions were agreed once, so there is nothing to reconcile. The dashboard is current to yesterday when the managing director opens it at eight, and the pack, if you still want one, prints itself from the same figures. Flags are raised by rules rather than by someone noticing: a project too long in one stage, a KPI marked behind, a customer with no order for sixty days.

The person who used to build the pack gets their days back for the analysis you hired them to do, which is the part of the job a machine cannot do and the part that was being crowded out.

What we do not automate

Decisions. The system tells you which client to call and which project to chase. It does not decide whether to. Anything that needs judgement stays with the people paid to exercise it; anything that does not, stops costing them their mornings.

Work out what the hours cost you, with your own numbers. The calculator is on the Automation page →

Glen SultanaFounder · 110 Analytics

Want to talk this through on your own numbers?

Thirty minutes with Glen, and a straight answer on whether 110 Analytics is the right fit.

Thirty minutesFreeNo pitch deck
01Where your data is fragmented, and what it is costing you in decisions and reporting hours.
02The one report or view that would change how the business runs, and whether the data for it already exists.
03A straight answer on whether 110 Analytics is the right fit.
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